FAQ

What do we do?

At Jameela's Sweets we specialize in delivering a beautiful selection of cakes and sweets, all of which are freshly baked using whole ingredients! Everything is baked fresh for each order!

 

How can I place an order?

It's easy! Just place your order via our website. At checkout, you can select a delivery or pickup date. You also have the option to include a custom message for your order!

 

Where do you deliver?

We offer next-day delivery for GTA and beyond. Enter your postal code at the cart to check delivery options for your area.

 

When can I pickup my order?

We're flexible! We will send you an email prior to your pickup date to plan a pickup time and location. If you are in need of a specific time please email us at info@jameelassweets.ca, we will do our best to accommodate! 

 

When will my order arrive? 

We usually deliver between 11:00AM and 3:00PM. If your cake did not arrive during time frame, please email us at info@jameelassweets.ca, we could be experiencing a slight delay. 

 

I have not received my order or delivery confirmation email, what do I do?

Order confirmations, shipping confirmations, and delivery confirmations are all sent via email from info@jameelassweets.ca

When in doubt, check your spam folder.

If you're a Gmail user, check the Promotions and other tabs. 

If your Jameela's Sweets account is associated with a work or business email address, check with your IT team regarding whitelisting our domain and checking the firewall. 

If you've read the above tips, and you're still unable to find any emails from info@jameelassweets.ca, there may be a typo in your email address. If you think this is the case, please reach out to our team at info@jameelassweets.ca. We will double-check your account details, we can update your account if necessary, and we can resend any transactional emails to ensure your records are complete.

 

Where are you located? I'd like to come visit! 

 

What is your return policy?